Question 1

What does RENTR do?

Accepted Answer

RENTR is a short-term rental operator, property management company and master lease partner. We either manage your property's rental business on your behalf, or lease qualifying properties directly from you.

Question 2

Where does RENTR operate?

Accepted Answer

Our current focus markets are Marbella, the Costa del Sol, Copenhagen and Dubai. We assess opportunities in other locations individually — tell us about your property.

Question 3

What types of properties do you accept?

Accepted Answer

Apartments, penthouses, townhouses, villas, multi-unit portfolios and entire residential buildings. Every property is assessed individually.

Question 4

How does property management work?

Accepted Answer

You keep ownership. We set up, list, price and operate the property — guests, cleaning, maintenance and reporting — and you receive the rental income less our agreed fee.

Question 5

Who communicates with guests?

Accepted Answer

RENTR handles all guest communication before, during and after each stay, including out-of-hours support.

Question 6

Who handles cleaning?

Accepted Answer

We coordinate professional cleaning and linen after every stay to a defined standard.

Question 7

Who handles maintenance?

Accepted Answer

We coordinate maintenance and repairs with vetted local technicians and keep you informed. Larger repairs are agreed with you first.

Question 8

Who sets the price?

Accepted Answer

RENTR sets nightly prices using dynamic pricing based on demand, seasonality, events and competitor positioning, within any parameters agreed with you.

Question 9

Where will my property be listed?

Accepted Answer

Qualifying properties are distributed across leading booking channels such as Airbnb, Booking.com and VRBO, plus direct bookings where relevant.

Question 10

Can I use my property myself?

Accepted Answer

Yes. You can block dates for personal use, or choose a hybrid model with agreed owner periods.

Question 11

How do owners get paid?

Accepted Answer

Payment terms are set out in your agreement. Owners receive regular statements detailing bookings, revenue and costs.

Question 12

Does RENTR rent properties directly?

Accepted Answer

Yes. For qualifying properties RENTR can become your professional tenant under a commercial rental agreement.

Question 13

How long are agreements?

Accepted Answer

Agreement length depends on the property and structure. Terms are agreed individually and set out in the contract.

Question 14

How is the rental offer calculated?

Accepted Answer

We consider location, property type, condition, bedrooms, amenities, seasonality, expected demand, availability and contract duration.

Question 15

Is the 30% uplift guaranteed?

Accepted Answer

No. 'Up to 30% more in annual rent' describes potential uplift for selected properties compared with conventional long-term rental expectations. Actual offers depend on individual assessment and market conditions.

Question 16

Can RENTR lease an entire building?

Accepted Answer

Yes, we discuss building and multi-unit leases with developers and landlords. Contact our property team.

Question 17

How are guests managed?

Accepted Answer

Guests are screened according to our booking policies and channel tools, and receive clear house rules and arrival instructions.

Question 18

What happens if something breaks?

Accepted Answer

Our team handles guest communication, arranges a technician and follows up — so you don't have to.

Question 19

How are damages handled?

Accepted Answer

Damages are documented and handled through deposits, platform protection programmes and/or insurance, depending on the booking and your agreement.

Question 20

Who handles emergencies?

Accepted Answer

RENTR provides 24/7 guest support and coordinates emergency responses with local services and contractors.

Questions owners ask.

General

Property Management

Master Lease

Safety & Operations

What could your property earn?